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Finally New Firmware Corrects Surface Pro 4, Surface Insect Book, But Microsoft must Do Better

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Microsoft has released a firmware update for Surface Pro Book 4 of surface and finally corrects errors important energy management and the dream you have seen the latest Microsoft systems that drain their batteries and get very hot when they should have been in ultra low power mode. power management and driver problems are a common feature of the misfortune of Windows, but these devices in the area have been a bit more troublesome than most. Microsoft responsible for both hardware and software, was a disappointment to many.

Book surface was one of my favorite machines from 2015, with its sleek and stylish package, nice and solid hinges specifications. The review unit had a firmware and download very crude conductor; in fact, the facial recognition Windows Hello was not working in the examination system. I also had some problems with the screen off. I guess all these issues are ironed out by the time that the material in the market, and shipping machines certainly have adequate support for Bonjour, but the petty problems persisted.

I am not alone in this; the surface and the Pro 4 role both suffered a series of problems, among other things, the Wi-Fi drivers, sleep, and display. Sleep problems, interestingly, do not seem to affect the pre-release firmware is probably the most serious and persistent problem. It is expected to support systems connected standby, also known as ways of saving energy S0ix, which allows the system to sleep while being able to do things like check email, check for new tweets, or receive calls Skype. This mode is a very low power, but book Surface Pro 4 owners and found that their systems batteries are empty within hours. Doing bags phones, they were very hot, too.

Power management tools Microsoft diagnosis mainly the driver said Intel GPU Skylake, but as successive updates GPU drivers fixed other issues, sleep problems remained.

These problems are nothing if they are not incompatible; Since I am afflicted with sleep problems, I have not met me pound Wi-Fi and driver issues seemed to big screen in an update of last year. But I know that other people have had different experiences. It is always a bit difficult, privileged information, knowing the magnitude of these problems; not even a problem affecting some percent of the population may result in a large volume of complaints support forum. Sometimes they represent the tip of the iceberg; other times throughout history.

The firmware update should now finally put this issue of power management to bed, leaving the Pro 4 surface and deep book sleeping area. Microsoft has corrected this problem, lastly, it is welcome. What is less welcome is the way the company handles first problems. The surface line, Microsoft has established somewhat of a standard for the rest of the PC industry. The emphasis on quality construction, freedom of crapware, integration of contact entries and no contact were all strengths of surface systems, and I would say that the work Microsoft has encouraged other PC suppliers to improve their game. systems such as HP Spectre x2 are clearly influenced by the work of Microsoft on the surface, and I can not help thinking that even systems like the Dell XPS 13 are designed with at least one eye on the competition with Microsoft Hardware Quality.

This is not a Mac

I hoped that this regulatory approach extend the firmware, drivers, and support. One problem with the traditional PC as the hardware and software are performed by different people, with users caught in the middle. If a system crashes or other problems, it is not always immediately clear whether this is a hardware problem or a problem with Windows. Microsoft is building the machine and cause the operating system should have put an end to this uncertainty. A company responsible for the entire stack, it would be reasonable to assume that a system works perfectly the surface of the box.

This was clearly not the case of these systems. Although these are very expensive high-end systems, which were somewhere between an unreliable and a reliable amount, which is not only good enough, as Paul Thurrott strongly supports before Christmas.

Of course, while Microsoft has its name on the box and on the operating system, a significant part of the systems is third. Intel provides the core rendering engine and some power management components as well as some surface units book, Nvidia provides the display driver. These components from other manufacturers have all had partial responsibility for the problems of the system, which highlights one of the essential mysteries of the PC experience.

First, the PC platform is extremely flexible, with a wide range of CPU, GPU, motherboards and other peripherals. Microsoft simply can not provide drivers of all these things, however, as there are too many of them. This means that PC makers, including Microsoft, are totally indebted to this wide range of providers to get things done. Sometimes it takes a little time. I saw a lot of earthquakes both Intel and Nvidia drivers on other systems I’ve recently reviewed; this aspect of the computing platform is no specific way to the substrate. The material has just hit the market before the software stack was ready. 70-410 Dumps

The main competitor in this space, Apple offers a different approach. There is much less diversity of equipment, and as such, Apple is responsible for a much larger proportion of the code. OpenGL stack in OS X, for example, is developed by Apple. In Windows, each stack OpenGL is the supplier of the GPU.

On the one hand, this should mean that fewer errors and strange interactions Apple systems; Apple knows that drivers and hardware work together and that the hardware and software follow the same delivery schedule. But there are disadvantages; Battery Apple OpenGL, for example, is much less capable and performs much worse than providers GPU Windows. Both Nvidia and AMD have released new drivers to support the Vulkan API support for Windows and Linux OS X for this API is currently non-existent, with Apple making no move toward public support.

There are compromises that are made here, and certainly not the worst call PC model. But cause frustration when things do not work as they should. I hope at least that Microsoft is learning things from experience and to gain a better understanding of what goes wrong and work in ways that may make it easier for companies to develop hardware drivers that are no longer reliable.
Clear communication is key

The aspect of this situation is that Microsoft complete control is communication, which is probably the most disappointing part of the situation. Microsoft has a support page for the surface material, but I’m damned if I can find mention problems sleeping where. Not because Microsoft did not know the problems, but because the company has chosen not to include them in its support page.

This is frustrating. A partial sleep problems solution was to allow support hibernation. Not as good as expected Connected, but with the power of hibernation, problems are solved as draining the batteries and get hot laptop bags. Microsoft offers this type of solution routine for software problems, and sometimes solutions are described in the knowledge base. clearly list the problems and solutions ( “If your system does not sleep, hibernate Use”) and known solutions ( “If the screen flickers, upgrade the display driver to version X”) in the area supporting pages would be pretty easy. At least this way, customers would be able to easily diagnose your system and avoid some of the worst mistakes.

Instead, however, these insects awards are hidden in supporting Microsoft forums. A post on December 3, for example, recognizes the power management and includes the solution of hibernation. Another specific problem in October recognizes unusual WiFi with a solution for that too. The support page for slow Wi-Fi does not mention this review.

Pro 4 problems booking the surface of the surface and were not happy. But the most unfortunate thing was no response from Microsoft. In a broad sense, any surface problem is unique. Book surface, in particular, can be a “perfect storm” of problems, a new processor driver with new graphics, a new chipset, custom hardware to separate the screen, the switchable GPU hot plug, which adds to this complexity, but the power management and display driver problems are not unique to the surface.

Microsoft could have shown the industry in a better way: the issues of clear recognition, explicit information about updates provide fixes and issues that are longer term, that could provide solutions and timelines for when these issues could be fixed. In other words, the treatment of paying customers about someone times over two and a higher average on a new computer, probably deserves.

This does not mean you can not have some sensitivities. Microsoft is undoubtedly reluctant to finger Intel and Nvidia defects individuals guilty even if they are clearly to blame for some of the difficulties. It is understandable that Microsoft wants to protect their relationships with their partners, but in doing so he risks his relationships with his customers. There are also some unscrupulous elements of the press will be no recognition errors as “proof” that “everyone” with the material suffers from problems. This is unfortunate, but Microsoft should handle this by being clear about your message and be careful to note that their estimates are not accurate. Leaving customers in the lurch for three months can not be considered the proper way to handle such a complex problem.

This lack of communication continues even with the new firmware still do not know exactly what that change, and scenarios that should and should not make a difference.

The good news is that Microsoft has made the most important part. Early reports are that the new firmware properly corrects the behavior of sleep, giving the surface Surface Pro Book 4 and type of sleep power consumption, which is supposed to have. As much that I think Microsoft should have discussed this, and before, there are worse things to wait three months to solve a problem, like the problem is not fixed at all.

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